Returns
& refunds.

Non-customized items: 7 days

Email Hello@centrally-made.com with your order number within 7 days of delivery to request a return. Items must be unused and unworn, in their original condition, with their original packaging where supplied.

We will provide return instructions before you send the item back.

Return shipping & fees

For change-of-mind returns, you pay the return shipping cost. We do not charge a restocking fee. Original shipping charges are not refundable for change-of-mind returns.

Your refund

After we receive and inspect the returned item, we will refund the eligible item price and applicable tax to the original payment method. We issue approved refunds within 5 business days after receipt and inspection. Your payment provider may take additional time to display the credit.

Customized & personalized items

We do not accept returns on customized products for change of mind. Before ordering, check the spelling, capitalization, dates, and personalization you have selected for each area of your piece.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, email Hello@centrally-made.com promptly so we can resolve it. This includes customized items.

We cover necessary return shipping in these cases and refund applicable original shipping when a refund is due because of the problem, or whenever required by law.

This policy does not affect any rights that cannot be excluded under applicable law.