Terms
of service.

These terms explain how purchases from Centrally Made work. Please read them alongside our product descriptions, personalization information, and return policy before placing an order.

Products and prices

Review the description, materials, dimensions, finish, and included items for your selected product. Product photos show the item as accurately as possible, but screens and lighting can affect how colors appear. Natural materials can vary in grain and appearance. These variations do not limit your rights if an item is defective or does not match its description.

The price for your selected item and options, along with applicable shipping and taxes, will be shown before you submit payment. Please review the total carefully. Price changes apply to future purchases and do not increase the amount of an order you have already placed without your agreement. If we discover an error affecting your order, we will contact you to resolve it. If we cannot supply the order as agreed, we will explain the issue and provide a refund for any item we cannot fulfill.

Applicable New Mexico gross receipts tax is included in the prices charged.

Orders and payment

Provide an accurate email address, shipping address, and other information needed to process your order. Use a payment method you are authorized to use. Checkout displays the payment methods currently available.

If we need clarification about an order or cannot fulfill an item, we will contact you at the email address you provide. We will not substitute a different item or charge you an additional amount without your agreement.

Customized and personalized items

Before ordering, check the spelling, capitalization, dates, punctuation, finish, and personalization selected for every area of your piece. We use the personalization details submitted with your order. A sample lettering layout is not an exact representation of engraving depth, color, scale, or placement on the finished item.

If we need clarification or a change to make your design suitable for the item, we will contact you before proceeding with that change. If you notice an error after ordering, email Hello@centrally-made.com promptly with your order number and the correction. We will confirm what is possible based on the stage of your order; a change request is not confirmed until we respond.

Customized products are not eligible for change-of-mind returns. This does not exclude remedies for damaged, defective, or incorrect items, or any rights provided by applicable law.

Production and shipping

For custom orders, we will email you within 24 hours of ordering with the estimated lead time for your order. Custom production averages 1–2 weeks before shipping. Shipping transit time is separate from production time.

Standard U.S. shipping is $8.95, with free standard shipping on orders over $100. We do not offer Express shipping. Review the shipping options, charges, and delivery information provided before placing your order.

If we cannot ship within the timeframe promised for your order, we will contact you with the updated information and explain your option to accept the delay or cancel the unshipped order for a prompt refund. We will obtain your consent where required. If we cannot fulfill your order, we will notify you and promptly refund the amount paid for the unfulfilled order.

Returns and refunds

For non-customized items, email Hello@centrally-made.com with your order number within 7 days of delivery to request a return. Items must be unused and unworn, in their original condition, with their original packaging where supplied. Please obtain our return instructions before sending an item back.

For change-of-mind returns, you pay the return shipping cost. There is no restocking fee. Original shipping charges are not refundable for change-of-mind returns. We issue approved refunds for the eligible item price and applicable tax to the original payment method within 5 business days after receiving and inspecting the return. Your payment provider may take additional time to display the credit.

If an item is damaged, defective, or incorrect, contact us promptly. This includes customized items. We cover necessary return shipping in these cases and refund applicable original shipping when a refund is due because of the problem, or whenever required by law.

Read our full Returns & refunds policy for details. If a refund does not appear after the applicable processing time, contact us with your order number.

Questions and consumer rights

For product questions, order changes, delivery issues, or complaints, email Hello@centrally-made.com. Include your order number if you have one.

Nothing in these terms or our store policies limits any rights or remedies that cannot be excluded under applicable consumer law. Changes to these terms apply to future purchases and do not remove rights relating to an order already placed.